The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters for patients, families and carers.

They are a great first point of call if you have any questions or concerns when you are using NHS services. For example, you may wish to find out about an outpatient appointment or you have a concern about hospital services.

In Leeds information can be found at:

• Leeds Teaching Hospitals NHS Trust’s PALS for hospital services in Leeds
• Leeds Community Healthcare NHS Trust PALS for community services in Leeds
• Leeds and York Partnership NHS Foundation Trust PALS for mental health services in Leeds

What is the patient participation group?

The patient group is open to any registered patient to join, and its purpose is to engage patients, and their voices in the future development of the NHS. Do you have ideas for improving services in the practice or across Leeds? Are there services you would like to see available? The group is your opportunity to let us know your view, to change the landscape. The group meets three times per year.

We always welcome patients to participate. Ask the practice manager about joining.

Minutes of patient participation group

• Minutes of patient group meeting 26 July 2022
• Minutes of patient group meeting 16 March 2021
• Minutes of patient group meeting 13 January 2021
• Minutes of patient group meeting 24 November 2020
• Minutes of patient group meeting 15 September 2020
• Minutes of patient group meeting 14 July 2020
• Minutes of patient group meeting 14 January 2020
• Minutes of patient group meeting 26 November 2019
• Minutes of patient group meeting 10 September 2019
• Minutes of patient group meeting 29 January 2019
• Minutes of patient group meeting 25 September 2018
• Minutes of patient group meeting 13 March 2018
• Minutes of patient group meeting 19 September 2017
• Minutes of patient group meeting April 2017
• Minutes of patient group meeting January 2017
• Minutes of patient group meeting September 2016
• Minutes of patient group meeting May 2016
• Minutes of patient group meeting January 2016
• Minutes of patient group meeting September 2015
• Minutes of patient group meeting May 2015
• Minutes of patient group meeting January 2015
• Minutes of patient group meeting September 2014
• Minutes of patient group meeting May 2014
• Minutes of patient group meeting January 2014
• Minutes of patient group meeting September 2013
• Minutes of patient group meeting June 2013
• Minutes of patient group meeting February 2013
• Minutes of patient group meeting September 2012
• Minutes of patient group meeting May 2012
• Minutes of patient group meeting February 2012
• Minutes of patient group meeting December 2011

Archived information

Patient involvement plans

• Patient involvement plan 2014
• Patient involvement plan 2013
• Patient involvement plan 2012

Terms of reference

• Terms of reference of patient participation group

Patient participation reports

• Patient participation report 2014
• Patient participation report 2013
• Patient participation report 2012

High Field Surgery works closely with other local surgeries as part of a Primary Care Network. We are part of the Holt Park Primary Care Network alongside Ireland Wood Surgery and Fieldhead Surgery. We also work together with a neighbouring network called Woodsley Primary Care Network.

You can read more about Primary Care Networks and their purpose on the NHS England Primary Care Network page.

More information is also available on the British Medical Association website.

Rights

• All patients registered at the practice have a named, accountable GP responsible for their overall care, but any patient can see any doctor or nurse they choose.
• Patients have the right to say if they would prefer to see a particular doctor or nurse and we will try to arrange this (as long as they are available). We understand that ‘continuity of care’ is important. Seeing the same nurse or doctor for a particular condition can make it easier to get the right diagnosis and plan your treatment/management better.
• Registered patients are invited to have a health check from time to time. We hope you will take up this service.
• We also offer all patients over 40 an NHS Health Check every 5 years. Please contact reception to discuss this.
• Patients have the right to see their own health records, subject to the terms of the Data Protection Act.

Responsibilities

• Please arrive on time for your appointment. That way clinics are more likely to run on time.
• Please inform the practice if you can’t make an appointment or if the appointment is no longer necessary, so the slot can be offered to another patient.
• Please try and attend the surgery and do not make a request for a home visit unless absolutely necessary. Home visits are for housebound or seriously ill patients.  In the time it takes to conduct 1 home visit we can typically see at least 3 patients at the surgery.
• Please make requests for repeat prescriptions in good time. We suggest at least 72 hours before you need more medication.
• Please co-operate with all practice staff and treat them courteously. They are trying to help you.

A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the NHS. The doctors, nurses and staff in this practice have the right to do their work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right. At no time will any such behaviour be tolerated in this practice. If you do not respect the rights of our staff we may choose to inform the police and make arrangements for you to be removed from our medical list.