Friends and Family Test - Results

Here are the last 12 months Friends and Family Test results for High Field Surgery

^Month	^Recommended	^{Dont Know}	^{Not Recommended}	^{Very Good}	^Good	^Neither	^Poor	^{Very Poor}	^{Dont Know}
^{June 2022}	^98%	^0%	^1%	¹⁸⁰	¹⁷	¹	²	¹	⁰
^{July 2022}	^97%	^1%	^2%	²²⁹	²⁰	³	²	³	⁰
^{August 2022}	^97%	^2%	^1%	²⁷⁸	¹⁵	⁶	¹	¹	¹
^{September 2022}	^99%	^1%	^1%	³⁷⁵	¹⁸	³	³	³	¹
^{October 2022}	^99%	^1%	^1%	³⁷⁴	¹⁷	³	¹	¹	⁰
^{November 2022}	^98%	^1%	^1%	³³⁷	¹⁵	³	³	²	⁰
^{December 2022}	^98%	^1%	^1%	²³⁸	¹⁹	¹	⁰	²	¹
^{January 2023}	^95%	^3%	^2%	²⁶⁹	²⁹	⁸	³	³	²
^{February 2023}	^98%	^0%	^2%	²²¹	¹⁵	⁰	¹	⁴	¹
^{March 2023}	^97%	^1%	^2%	²³⁴	¹⁶	³	¹	⁴	⁰
^{April 2023}	^97%	^1%	^2%	¹⁹⁷	¹²	²	²	³	⁰
^{May 2023}	^99%	^0%	^1%	²³⁴	¹⁴	⁰	³	⁰	⁰
^{June 2023}	^97%	^2%	^1%	¹⁸⁹	²²	²	²	¹	²
^{July 2023}	^95%	^3%	^2%	²⁴⁵	²⁸	⁹	²	⁵	⁰
^{August 2023}	^94%	^2%	^4%	¹⁵⁴	¹⁸	⁴	²	²	⁴
^{September 2023}	^78%	^18%	^4%	¹²	⁴	⁴	⁰	¹	¹
^{October 2023}	^91%	^6%	^5%	²¹	⁹	²	⁰	¹	⁰
^{November 2023}	^91%	^5%	^4%	⁵¹	¹²	³	¹	¹	¹
^{December 2023}	^88%	^7%	^5%	⁴⁷	¹⁸	⁵	⁰	⁴	⁰
^{January 2024}	^99%	^0%	^1%	²¹⁵	³⁰	¹	¹	¹	⁰
^{February 2024}	^98%	^0%	^2%	²⁹⁵	²⁸	²	²	³	⁰
^{March 2024}	^95%	^1%	^4%	¹⁶⁸	⁶	²	³	⁴	¹

^{Note. On 31 August 2023 West Yorkshire ICB decommissioned the system for collecting Friends and Family Feedback by text message, which accounts for the drop in feedback for 5 months.}

The feedback that we receive alongside the scores is really useful in evaluating the results. A selection of comments from last month:

No waiting around. Appointment on time . Dealt with efficiently.

Staff friendly and the place is always pleasant and clean

Easy to access the online consultation system from the website.

I arrived a bit early and was seen within minutes. Had a few queries which were dealt with in a friendly professional manner.

Rang with an issue, no appointments available receptionist advise econsultation, was not aware of this before.

Page last reviewed: 2 April 2024