Frequently asked questions and information about our practice.

Can I have a chaperone?

Please note if you are having an intimate examination a chaperone can be provided. This service is available to both male and female patients. Please discuss this with your doctor. Our chaperones are all fully trained to perform their duties.

Can you help me if I have a dental problem?

Unfortunately we are unable to help if you have a dental problem and so we will ask you to see your dentist. If you are looking for dental care the NHS Choices website can help you find a NHS dentist. For urgent Dental Care please call 111 for the NHS 111 service

Is the building accessible for disabled patients?

The building was designed with disabled access as a priority and all consulting and treatment rooms are on the ground floor.

What if I have communication needs?

We want to get better at communicating with our patients. We want to make sure you read and understand the information we send you.  If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

What is our vision?

To provide a safe, caring and accessible service to all our patients, encompassing the values of traditional general practice; whilst embracing new ways of working.

What is West Yorkshire ICB?

The role of the West Yorkshire Integrated Care Board is to join up health and care services, improve people’s health and wellbeing and reduce health inequalities.

Leeds Health and Care Partnership works together with our partners and the people of Leeds. We are committed to sharing resources, ideas and best practice to improve health outcomes and reduce health inequalities across the city.

Why can’t I order prescriptions over the phone?

For reasons of patient safety, we do not accept repeat prescription requests over the telephone. Medication often has complicated names and multiple strengths and it is unsafe to take orders over the phone.

Furthermore, telephone calls about medication tend to be lengthy, and as we process hundreds of prescriptions per day we do not have the capacity to take these calls without blocking all our phone lines.

Ordering repeat prescriptions online is easier than ever from your computer or phone. Alternatively, you can still drop the paper prescription counterfoil into the surgery if you prefer.

Why does it take 48 hours for a prescription?

Every prescription needs signing by a Doctor, either physically signing the paper copy, or more usually these days electronically signing the electronic prescription before it gets sent to your Pharmacy, This isn’t just a simple signature, the doctor needs to check every prescription is accurate by checking your medical record.

With hundreds of prescriptions to sign every day this can be a big job, so its important to provide time for the doctors to do this safely. The doctors are not always in the surgery, sometimes they are out on home visits or on leave, and when they are in the surgery they will see between 30 and 40 patients per day. The Doctors will never interrupt their surgeries to sign prescriptions on demand.

You can ensure the “48 hour” rule is not an issue by submitting your repeat prescriptions in good time, 7-10 days is normally best. Ordering online means you don’t need to call at the surgery to do this, and if you have nominated a pharmacy through the Electronic Prescription Service the prescription will be sent straight to your pharmacy without the need to call and collect it from the surgery.

Why can’t I book nurse appointments online?

We currently only offer online booking of GP appointments. Nurse appointments are not available because different nurses provide different services and require different appointment lengths that we cannot specify online.

Why am I no longer allowed transport to my hospital appointment?

The surgery is not responsible for Hospital Transport, booking is now arranged directly between the patient and Yorkshire Ambulance service by ringing 0300 3302000.

Yorkshire Ambulance Service and Leeds Teaching Hospitals decide who is eligible. In simple terms, the Yorkshire Ambulance Service only provides transport to Hospital appointments for patients who are housebound and whose medical condition prevents them travelling to hospital without assistance. There is no financial hardship rule that qualifies any patient for hospital transport.

All queries about transport to Hospital appointments should be directed to the above number, or you should speak to the department of the hospital to which you need to attend.

Why do you recommend nominating a pharmacy?

High Field Surgery now uses the Electronic Prescribing Service (EPS) and many patients have already taken advantage of the time savings it provides.

If you collect repeat prescriptions you will not have to visit the GP practice just to pick up your paper prescription. Instead, your GP will send the prescription electronically to the place you choose, saving you time. Many patients have found that by ordering their repeat prescription online, and using EPS to have it sent direct to their pharmacy, they are saving two trips to the surgery each month.

You can find more information on the EPS website. To sign up simply talk to your pharmacy or ask at reception.