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FAQs

Information about the practice

Can I have a chaperone?

Please note if you are having an intimate examination a chaperone can be provided. This service is available to both male and female patients. Please discuss this with your doctor. Our chaperones are all fully trained to perform their duties.


Can you help me if I have a dental problem?

Unfortunately we are unable to help if you have a dental problem and so we will ask you to see your dentist. If you are looking for dental care the NHS Choices website can help you find a NHS dentist. For urgent Dental Care please call 111 for the NHS 111 service


Is the building accessible for disabled patients?

The building was designed with disabled access as a priority and all consulting and treatment rooms are on the ground floor.


What if I have communication needs?

We want to get better at communicating with our patients. We want to make sure you read and understand the information we send you.  If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.


What is our vision?

To provide a safe, caring and accessible service to all our patients, encompassing the values of traditional general practice; whilst embracing new ways of working.


What is Leeds West CCG?

NHS Leeds West CCG (Clinical Commissioning Group) is made up of 37 GP practices in the west and parts of outer north west and south west Leeds. They are one of three CCGs in Leeds and are the largest, covering a population of around 350,000 people.

Clinical Commissioning Groups (CCGs) work with patients and healthcare professionals, and in partnership with local communities and local authorities. On their governing body, CCGs have, in addition to GPs, a least one registered nurse and a doctor who is a secondary care specialist (someone who specialises in hospital-based care). Groups have boundaries that will not normally cross those of local authorities. All GP practices have to belong to a Clinical Commissioning Group.


Why can't I order prescriptions over the phone?

For reasons of patient safety, we do not accept repeat prescription requests over the telephone. Medication often has complicated names and multiple strengths and it is unsafe to take orders over the phone.

Furthermore, telephone calls about medication tend to be lengthy, and as we process hundreds of prescriptions per day we do not have the capacity to take these calls without blocking all our phone lines.

Ordering repeat prescriptions online is easier than ever from your computer or phone. Alternatively, you can still drop the paper prescription counterfoil into the surgery if you prefer.

 


Why does it take 48 hours for a prescription?

Every prescription needs signing by a Doctor, either physically signing the paper copy, or more usually these days electronically signing the electronic prescription before it gets sent to your Pharmacy, This isn’t just a simple signature, the doctor needs to check every prescription is accurate by checking your medical record.

With hundreds of prescriptions to sign every day this can be a big job, so its important to provide time for the doctors to do this safely. The doctors are not always in the surgery, sometimes they are out on home visits or on leave, and when they are in the surgery they will see between 30 and 40 patients per day. The Doctors will never interrupt their surgeries to sign prescriptions on demand.

You can ensure the “48 hour” rule is not an issue by submitting your repeat prescriptions in good time, 7-10 days is normally best. Ordering online means you don’t need to call at the surgery to do this, and if you have nominated a pharmacy through the Electronic Prescription Service the prescription will be sent straight to your pharmacy without the need to call and collect it from the surgery.


Why can't I book nurse appointments online?

We currently only offer online booking of GP appointments. Nurse appointments are not available because different nurses provide different services and require different appointment lengths that we cannot specify online.


Why am I no longer allowed transport to my hospital appointment?

The surgery is not responsible for Hospital Transport, we only arrange the booking with Yorkshire Ambulance Service who decide who is eligible.

In simple terms, the Yorkshire Ambulance Service only provides transport to Hospital appointments for patients who are housebound and whose medical condition prevents them travelling to hospital without assistance.

When we book the transport, we are asked if the patient attends the surgery for appointments, if you do you are not eligible for transport. They also ask if the patient can walk to the road and travel in a private car. If so you are not eligible for transport and should travel by public transport or taxi. There is no financial hardship rule that qualifies any patient for hospital transport.


Why do you recommend nominating a pharmacy?

High Field Surgery now uses the Electronic Prescribing Service (EPS) and many patients have already taken advantage of the time savings it provides.

If you collect repeat prescriptions you will not have to visit the GP practice just to pick up your paper prescription. Instead, your GP will send the prescription electronically to the place you choose, saving you time. Many patients have found that by ordering their repeat prescription online, and using EPS to have it sent direct to their pharmacy, they are saving two trips to the surgery each month.

You can find more information on the EPS website. To sign up simply talk to your pharmacy or ask at reception.

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