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Changes to your repeat prescription ordering

This only affects you if the pharmacy orders medicines on your behalf. If you order online or directly via the practice this will not affect you

From 1st of January 2018 High Field Surgery will no longer accept third party prescription requests on behalf of our patients. This means pharmacies will no longer be able to request repeat prescriptions on your behalf.

What are repeat prescriptions?

A repeat prescription allows you to get your regular medication without having to see your doctor each time.

What is changing?

Pharmacies will not be able to order medicines on your behalf from 1 January 2018.

Instead you will need to order your repeat prescription directly from High Field Surgery by:

If you are worried about not coping with this change, please speak to reception who will help and advise you.

What is not changing?

If you already order repeat prescriptions directly from the surgery this change will not affect you.

If you have a nominated pharmacy or appliance contractor to receive your prescriptions electronically this will continue.

What you need to do

As we will not accept repeat requests from pharmacies, you will need to order your repeat prescriptions from the surgery when you have 7 to 10 days of medicines left. You should contact your pharmacy to let them know you have ordered a prescription if you wish for them to collect or deliver this for you.

Remember we need 2 working days to issue a prescription, so don’t leave it until the last minute. The pharmacy requires an additional 48 hours to dispense your medicines.

To register for online services you will need to visit the surgery with photo identification and proof of address.

Why is the happening?

By encouraging patients to order their own repeat prescriptions it will offer you, as the patient, full control over which prescription items are issued each month. Please ensure you only order what you require to avoid over-ordering and stockpiling of your prescription medicines. The money saved through reducing medicines waste can be used to fund prescribing of medicines.

Who can I speak to to help with this change?

In the first instance contact reception. Leeds West Clinical Commissioning Group also has information on its website about the changes including how to use online repeat medication services.

For further information you can also contact the Patient Advice and Liaison Service (PALS) on 0800 0525 270 (Monday-Friday: 8.30am – 4.30pm).

Out of hours call 111