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Out Of Hours

111

What to do when we're closed

To contact the out of hours service please ring 111

Overview

The Out Of Hours Service operates between 6.00pm and 8.00am Monday to Friday, Weekends, Bank Holidays and staff training days. Please ring the surgery on 0113 295 3600 if you are unsure if we are closed.

The NHS 111 service is there for when you need medical help fast but it’s not a 999 emergency and it will not wait until the surgery is open. If you ring the practice when it is closed you will hear an answer phone message advising you to ring 111 in order to access the GP out of hours service. Unfortunately we are not allowed to transfer you directly as this would mean patients would incur phone costs because ringing 111 is a free call.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. Call 111 if:

  • You need medical help fast but it’s not a 999 emergency.
  • You think you need to go to A&E or need another NHS urgent care service.
  • You don’t know who to call or you don’t have a GP to call.
  • You need health information or reassurance about what to do next.

For less urgent health needs, contact your GP or local pharmacist in the usual way.

For immediate, life-threatening emergencies, continue to call 999.

How does it work?

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you to the local service that can help you best. That could be A&E, an out-of-hours doctor, a walk-in centre or urgent care centre, a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If you need an ambulance, one will be sent just as quickly as if you had dialled 999.

Service Provider

All West Yorkshire Out Of Hours calls for General Practice are dealt with via NHS 111 with patients needing further clinical assessment by a doctor being transferred to Local Care Direct.

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Out of hours call 111